What you will be able to do
- A quick way to tell healthy conflict from harmful conflict
- Steps to stay calm when a conflict catches you off guard
- A plan for hard talks: purpose, tone and likely reactions
- A clear sense of when to handle it and when to get help
What we cover
| Topic | What you do |
|---|---|
| Understanding conflict | Recognise conflict early and work out what kind it is. |
| How conflict escalates | Read the stage of a conflict and the assumptions behind it. |
| Knowing yourself in conflict | Know your default style and stay steady under pressure. |
| Listening and asking questions | Listen, ask and acknowledge to calm tension and find needs. |
| Constructive conflict conversations | Prepare, then speak or write directly without attacking. |
| Resolution and involving others | Pick the right outcome and know when HR or a mediator helps. |
Who it is for
Team members and leads, managers, project and product people, HR, and anyone who works across teams, functions or organisations. No conflict training needed.
How the course runs
- In person: one day, 6 live hours
- Live online: two sessions of 3 hours
- Before class: a short video and a one page read
How to earn the ICA Conflict Navigation Professional Certification
The ICA Conflict Navigation Professional Certification (ICP-CON) is 1 core certification plus at least 2 of the specialized certifications below, in any order.
Your pathway
Our suggested route: this core course plus two specialized certifications that build on it.
Conflict NavigationAll 11 specialized certifications that count
How you earn your certification
- Attend every session in full and take an active part in every practice activity. Attendance is mandatory.
- Within 24 hours after class, Agile Visa registers the class and your details with ICA.
- ICA emails you to set up or open your ICA profile.
- Complete ICA's short post-class survey.
- ICA issues your verified Conflict Navigation certification badge.
Why learn with Agile Visa
Learn by doing
Short inputs, then real practice on one business case. You leave with work you can use.
Practitioner instructors
ICA authorized instructors who have done the work they teach.
Learn on your schedule
Live online across time zones, or a private class for your team.
Trusted worldwide
The largest, most trusted and most respected ICA accredited training provider globally.
Founded 2017. 75,000+ professionals across 140+ countries.
Register your interest
Tell us what you need and we will reply by email. You can also ask for a private class for your team, in person or live online.
Prefer WhatsApp? Message us on WhatsApp.
Frequently asked questions
What is the ICA Conflict Navigation Professional Certification?
The ICA Conflict Navigation Professional Certification (ICP-CON) is the Conflict Navigation core certification (IC-CFNG) plus at least 2 of the 11 specialized certifications that count toward it, in any order.
How long is the Conflict Navigation core course?
6 live hours: one day in person, or two live online sessions of 3 hours. Before class you watch a short video and go through a one page read.
Which specialized certifications count toward the ICA Conflict Navigation Professional Certification?
11 specialized certifications count, including Conflict Across Difference, Conflict and Team Health, Rebuilding Trust, Resistance and Conflict and Difficult Conversations. The full list is on this page.
How do I earn the Conflict Navigation certification?
Attend every session in full and take an active part in every practice activity. Within 24 hours, Agile Visa registers the class with ICA. ICA emails you to open your ICA profile, you complete ICA's short survey, and ICA issues your verified Conflict Navigation certification badge.
Can my team take Conflict Navigation together?
Yes. Ask for a private class for your team, in person or live online, and tell us how many people and where they are.
Interested in Conflict Navigation?
Register your interest and we will contact you about dates, or ask for a private class for your team, in person or live online.
Register your interest Ask for a private class WhatsApp us