What you will be able to do
- A way to tell useful tension from harmful conflict
- Signals that show a conflict's type, heat and stage
- A set of moves to explore, contain, redirect or calm
- A clear line for when it stops being yours to handle
What we cover
| Topic | What you do |
|---|---|
| Conflict in group work | Tell useful disagreement from personal attacks. |
| Reading conflict in the room | Track source, type, heat and stage, and know your limits. |
| Responding as a facilitator | Match your response to the type and heat of the conflict. |
| Reflecting on your practice | Review your read, your reactions and what you would change. |
Who it is for
Facilitators, Scrum Masters and agile coaches, team leads, HR and learning teams, and anyone who runs workshops or meetings. Some facilitation experience helps.
How the course runs
- One session of 3 live hours
- In person or live online
How it counts toward an ICA professional certification
Facilitating Conflict counts toward 2 professional certifications. An ICA professional certification is 1 core certification plus at least 2 of the specialized certifications listed for it, in any order. The same specialized certification can count toward more than one professional certification.
A suggested pathway
One way to earn the ICA Conflict Navigation Professional Certification: the core certification plus two specialized certifications, including this one.
Conflict Navigation
Facilitating Conflict
Conflict Across DifferenceHow you earn your certification
- Attend every session in full and take an active part in every practice activity. Attendance is mandatory.
- Within 24 hours after class, Agile Visa registers the class and your details with ICA.
- ICA emails you to set up or open your ICA profile.
- Complete ICA's short post-class survey.
- ICA issues your verified Facilitating Conflict certification badge.
Why learn with Agile Visa
Learn by doing
Short inputs, then real practice on one business case. You leave with work you can use.
Practitioner instructors
ICA authorized instructors who have done the work they teach.
Learn on your schedule
Live online across time zones, or a private class for your team.
Trusted worldwide
The largest, most trusted and most respected ICA accredited training provider globally.
Founded 2017. 75,000+ professionals across 140+ countries.
Register your interest
Tell us what you need and we will reply by email. You can also ask for a private class for your team, in person or live online.
Prefer WhatsApp? Message us on WhatsApp.
Frequently asked questions
What is the ICA Facilitating Conflict certification?
Facilitating Conflict (IC-FACF) is a specialized certification from ICA, the International Certification Alliance (formerly ICAgile). Read conflict as it builds in a group, choose to explore, contain, redirect or calm it, and protect people and process.
How long is the Facilitating Conflict course?
One session of 3 live hours, in person or live online.
Does Facilitating Conflict count toward an ICA professional certification?
Yes. It counts toward the ICA Conflict Navigation Professional Certification and ICA Facilitation Professional Certification. Each ICA professional certification is 1 core certification plus at least 2 specialized certifications, in any order.
How do I earn the Facilitating Conflict certification?
Attend the whole session and take an active part in every practice activity. Within 24 hours, Agile Visa registers the class with ICA. ICA emails you to open your ICA profile, you complete ICA's short survey, and ICA issues your verified Facilitating Conflict certification badge.
Can my team take Facilitating Conflict together?
Yes. Ask for a private class for your team, in person or live online, and tell us how many people and where they are.
Interested in Facilitating Conflict?
Register your interest and we will contact you about dates, or ask for a private class for your team, in person or live online.
Register your interest Ask for a private class WhatsApp us