What you will be able to do
- A way to read how culture and identity shape a conflict
- Safer routes when one side has far less power
- An approach adapted to the people, not a standard script
- Two tests for every outcome: whether it works and is fair
What we cover
| Topic | What you do |
|---|---|
| Culture, identity and conflict | See how people read threat, silence and disagreement. |
| Power imbalance in conflict | Spot power gaps and offer safer ways to raise a concern. |
| Adapting your approach | Adjust how you listen, frame issues and build safety. |
| Fair and effective outcomes | Check outcomes work and both sides had a say, then adjust. |
Who it is for
Managers, team leads, HR and employee relations staff, coaches, facilitators, and anyone who works in diverse or global teams. Some experience of handling conflict helps.
How the course runs
- One session of 3 live hours
- In person or live online
How it counts toward an ICA professional certification
Conflict Across Difference counts toward 3 professional certifications. An ICA professional certification is 1 core certification plus at least 2 of the specialized certifications listed for it, in any order. The same specialized certification can count toward more than one professional certification.
A suggested pathway
One way to earn the ICA Collaboration Professional Certification: the core certification plus two specialized certifications, including this one.
Collaboration
Conflict Across Difference
Large Group FacilitationHow you earn your certification
- Attend every session in full and take an active part in every practice activity. Attendance is mandatory.
- Within 24 hours after class, Agile Visa registers the class and your details with ICA.
- ICA emails you to set up or open your ICA profile.
- Complete ICA's short post-class survey.
- ICA issues your verified Conflict Across Difference certification badge.
Why learn with Agile Visa
Learn by doing
Short inputs, then real practice on one business case. You leave with work you can use.
Practitioner instructors
ICA authorized instructors who have done the work they teach.
Learn on your schedule
Live online across time zones, or a private class for your team.
Trusted worldwide
The largest, most trusted and most respected ICA accredited training provider globally.
Founded 2017. 75,000+ professionals across 140+ countries.
Register your interest
Tell us what you need and we will reply by email. You can also ask for a private class for your team, in person or live online.
Prefer WhatsApp? Message us on WhatsApp.
Frequently asked questions
What is the ICA Conflict Across Difference certification?
Conflict Across Difference (IC-CFAD) is a specialized certification from ICA, the International Certification Alliance (formerly ICAgile). See how culture, identity and power shape conflict, adapt your approach, and reach workable outcomes where both sides get a real say.
How long is the Conflict Across Difference course?
One session of 3 live hours, in person or live online.
Does Conflict Across Difference count toward an ICA professional certification?
Yes. It counts toward the ICA Collaboration Professional Certification, ICA Conflict Navigation Professional Certification and ICA Power & Responsibility Professional Certification. Each ICA professional certification is 1 core certification plus at least 2 specialized certifications, in any order.
How do I earn the Conflict Across Difference certification?
Attend the whole session and take an active part in every practice activity. Within 24 hours, Agile Visa registers the class with ICA. ICA emails you to open your ICA profile, you complete ICA's short survey, and ICA issues your verified Conflict Across Difference certification badge.
Can my team take Conflict Across Difference together?
Yes. Ask for a private class for your team, in person or live online, and tell us how many people and where they are.
Interested in Conflict Across Difference?
Register your interest and we will contact you about dates, or ask for a private class for your team, in person or live online.
Register your interest Ask for a private class WhatsApp us