What you will be able to do
- A view of what broke trust and what repair still needs
- An acknowledgement that names the impact and owns it
- Renewed agreements and a clear commitment going forward
- Signs to watch as trust returns, or old patterns come back
What we cover
| Topic | What you do |
|---|---|
| How trust breaks down | See what damages trust and why time alone will not fix it. |
| Genuine repair or surface fixes | Repair the relationship, not only the incident behind it. |
| Accountability and acknowledgement | Name the impact, own your part and commit to a next step. |
| Building trust that lasts | Check that agreements hold, watch old patterns, and adapt. |
Who it is for
Managers, team leads, HR partners, coaches, and colleagues whose working relationships have been strained by broken commitments or unmet expectations. No mediation experience needed.
How the course runs
- One session of 3 live hours
- In person or live online
How it counts toward an ICA professional certification
Rebuilding Trust counts toward 3 professional certifications. An ICA professional certification is 1 core certification plus at least 2 of the specialized certifications listed for it, in any order. The same specialized certification can count toward more than one professional certification.
A suggested pathway
One way to earn the ICA Emotional Intelligence Professional Certification: the core certification plus two specialized certifications, including this one.
Emotional Intelligence
Rebuilding Trust
EQ Across Culture and IdentityHow you earn your certification
- Attend every session in full and take an active part in every practice activity. Attendance is mandatory.
- Within 24 hours after class, Agile Visa registers the class and your details with ICA.
- ICA emails you to set up or open your ICA profile.
- Complete ICA's short post-class survey.
- ICA issues your verified Rebuilding Trust certification badge.
Why learn with Agile Visa
Learn by doing
Short inputs, then real practice on one business case. You leave with work you can use.
Practitioner instructors
ICA authorized instructors who have done the work they teach.
Learn on your schedule
Live online across time zones, or a private class for your team.
Trusted worldwide
The largest, most trusted and most respected ICA accredited training provider globally.
Founded 2017. 75,000+ professionals across 140+ countries.
Register your interest
Tell us what you need and we will reply by email. You can also ask for a private class for your team, in person or live online.
Prefer WhatsApp? Message us on WhatsApp.
Frequently asked questions
What is the ICA Rebuilding Trust certification?
Rebuilding Trust (IC-RBTR) is a specialized certification from ICA, the International Certification Alliance (formerly ICAgile). See why trust breaks, repair the relationship as well as the incident, and keep rebuilding trust over time.
How long is the Rebuilding Trust course?
One session of 3 live hours, in person or live online.
Does Rebuilding Trust count toward an ICA professional certification?
Yes. It counts toward the ICA Emotional Intelligence Professional Certification, ICA Collaboration Professional Certification and ICA Conflict Navigation Professional Certification. Each ICA professional certification is 1 core certification plus at least 2 specialized certifications, in any order.
How do I earn the Rebuilding Trust certification?
Attend the whole session and take an active part in every practice activity. Within 24 hours, Agile Visa registers the class with ICA. ICA emails you to open your ICA profile, you complete ICA's short survey, and ICA issues your verified Rebuilding Trust certification badge.
Can my team take Rebuilding Trust together?
Yes. Ask for a private class for your team, in person or live online, and tell us how many people and where they are.
Interested in Rebuilding Trust?
Register your interest and we will contact you about dates, or ask for a private class for your team, in person or live online.
Register your interest Ask for a private class WhatsApp us