What you will be able to do
- Ways to tell a real objection from fear of losing control
- A layered view of what is really behind the pushback
- Responses you have rehearsed under pressure
- A simple review of what worked, beyond how it felt
What we cover
| Topic | What you do |
|---|---|
| Resistance as a signal | Read what pushback means before you decide how to respond. |
| Drivers of resistance | Trace pushback to its personal, team and system roots. |
| Responding constructively | Choose a response that fits the cause, then rehearse it. |
| Did your response work? | Review past responses for what they really changed. |
Who it is for
Facilitators, coaches, managers and team leads, change and HR professionals, and anyone who handles tension in groups. Some facilitation or leadership experience helps.
How the course runs
- One session of 3 live hours
- In person or live online
How it counts toward an ICA professional certification
Resistance and Conflict counts toward 2 professional certifications. An ICA professional certification is 1 core certification plus at least 2 of the specialized certifications listed for it, in any order. The same specialized certification can count toward more than one professional certification.
A suggested pathway
One way to earn the ICA Professional Certification in Change Management: the core certification plus two specialized certifications, including this one.
Change Management
Resistance and Conflict
Adoption DesignHow you earn your certification
- Attend every session in full and take an active part in every practice activity. Attendance is mandatory.
- Within 24 hours after class, Agile Visa registers the class and your details with ICA.
- ICA emails you to set up or open your ICA profile.
- Complete ICA's short post-class survey.
- ICA issues your verified Resistance and Conflict certification badge.
Why learn with Agile Visa
Learn by doing
Short inputs, then real practice on one business case. You leave with work you can use.
Practitioner instructors
ICA authorized instructors who have done the work they teach.
Learn on your schedule
Live online across time zones, or a private class for your team.
Trusted worldwide
The largest, most trusted and most respected ICA accredited training provider globally.
Founded 2017. 75,000+ professionals across 140+ countries.
Register your interest
Tell us what you need and we will reply by email. You can also ask for a private class for your team, in person or live online.
Prefer WhatsApp? Message us on WhatsApp.
Frequently asked questions
What is the ICA Resistance and Conflict certification?
Resistance and Conflict (IC-RECF) is a specialized certification from ICA, the International Certification Alliance (formerly ICAgile). Treat pushback as a signal, trace what drives it, respond well under pressure, and judge honestly whether it worked.
How long is the Resistance and Conflict course?
One session of 3 live hours, in person or live online.
Does Resistance and Conflict count toward an ICA professional certification?
Yes. It counts toward the ICA Professional Certification in Change Management and ICA Conflict Navigation Professional Certification. Each ICA professional certification is 1 core certification plus at least 2 specialized certifications, in any order.
How do I earn the Resistance and Conflict certification?
Attend the whole session and take an active part in every practice activity. Within 24 hours, Agile Visa registers the class with ICA. ICA emails you to open your ICA profile, you complete ICA's short survey, and ICA issues your verified Resistance and Conflict certification badge.
Can my team take Resistance and Conflict together?
Yes. Ask for a private class for your team, in person or live online, and tell us how many people and where they are.
Interested in Resistance and Conflict?
Register your interest and we will contact you about dates, or ask for a private class for your team, in person or live online.
Register your interest Ask for a private class WhatsApp us