What you will be able to do
- A quick way to read what pushback is really telling you
- A map of what drives resistance for each group
- Responses matched to the real concern behind the pushback
- A way to turn repeated pushback into a better change plan
What we cover
| Topic | What you do |
|---|---|
| Resistance as useful information | Get curious about pushback instead of trying to beat it. |
| What drives resistance | Find the cause behind the pushback before you respond. |
| Change conversations in the moment | Listen, show empathy and match your reply to the concern. |
| Patterns of resistance | Spot repeated themes and use them to improve the plan. |
Who it is for
Change and project leads, managers and team leads, HR business partners, and coaches who support people through change. No change management experience needed.
How the course runs
- One session of 3 live hours
- In person or live online
How it counts toward an ICA professional certification
Navigating Resistance counts toward 2 professional certifications. An ICA professional certification is 1 core certification plus at least 2 of the specialized certifications listed for it, in any order. The same specialized certification can count toward more than one professional certification.
A suggested pathway
One way to earn the ICA Professional Certification in Change Management: the core certification plus two specialized certifications, including this one.
Change Management
Navigating Resistance
Adoption DesignHow you earn your certification
- Attend every session in full and take an active part in every practice activity. Attendance is mandatory.
- Within 24 hours after class, Agile Visa registers the class and your details with ICA.
- ICA emails you to set up or open your ICA profile.
- Complete ICA's short post-class survey.
- ICA issues your verified Navigating Resistance certification badge.
Why learn with Agile Visa
Learn by doing
Short inputs, then real practice on one business case. You leave with work you can use.
Practitioner instructors
ICA authorized instructors who have done the work they teach.
Learn on your schedule
Live online across time zones, or a private class for your team.
Trusted worldwide
The largest, most trusted and most respected ICA accredited training provider globally.
Founded 2017. 75,000+ professionals across 140+ countries.
Register your interest
Tell us what you need and we will reply by email. You can also ask for a private class for your team, in person or live online.
Prefer WhatsApp? Message us on WhatsApp.
Frequently asked questions
What is the ICA Navigating Resistance certification?
Navigating Resistance (IC-NGRS) is a specialized certification from ICA, the International Certification Alliance (formerly ICAgile). Read resistance as useful information, find what drives it, and respond in ways that keep trust and keep change moving.
How long is the Navigating Resistance course?
One session of 3 live hours, in person or live online.
Does Navigating Resistance count toward an ICA professional certification?
Yes. It counts toward the ICA Professional Certification in Change Management and ICA Conflict Navigation Professional Certification. Each ICA professional certification is 1 core certification plus at least 2 specialized certifications, in any order.
How do I earn the Navigating Resistance certification?
Attend the whole session and take an active part in every practice activity. Within 24 hours, Agile Visa registers the class with ICA. ICA emails you to open your ICA profile, you complete ICA's short survey, and ICA issues your verified Navigating Resistance certification badge.
Can my team take Navigating Resistance together?
Yes. Ask for a private class for your team, in person or live online, and tell us how many people and where they are.
Interested in Navigating Resistance?
Register your interest and we will contact you about dates, or ask for a private class for your team, in person or live online.
Register your interest Ask for a private class WhatsApp us