What you will be able to do
- A habit of checking what landed, not just what you meant
- A simple guide to choosing chat, email, call or meeting
- Message structures for updates and for decisions
- Listening that hears what is implied or left unsaid
What we cover
| Topic | What you do |
|---|---|
| Intent, impact and meaning | Spot the gap between what was meant and what was heard. |
| Choosing the right channel | Match the channel to the message and the relationship. |
| Messages built for your audience | Shape tone, detail and structure for who will receive it. |
| Listening and purposeful questions | Hear what is not said and ask questions that open thinking. |
| Including every voice | Draw in quiet voices and adapt across cultures and styles. |
| Checking for shared understanding | Test assumptions, confirm understanding and keep improving. |
Who it is for
Team members and managers at every level, project and product people, sales and service roles, and anyone in a distributed team. No prior training needed.
How the course runs
- In person: one day, 6 live hours
- Live online: two sessions of 3 hours
- Before class: a short video and a one page read
How to earn the ICA Communication Professional Certification
The ICA Communication Professional Certification (ICP-COM) is 1 core certification plus at least 2 of the specialized certifications below, in any order.
Your pathway
Our suggested route: this core course plus two specialized certifications that build on it.
CommunicationAll 19 specialized certifications that count
How you earn your certification
- Attend every session in full and take an active part in every practice activity. Attendance is mandatory.
- Within 24 hours after class, Agile Visa registers the class and your details with ICA.
- ICA emails you to set up or open your ICA profile.
- Complete ICA's short post-class survey.
- ICA issues your verified Communication certification badge.
Why learn with Agile Visa
Learn by doing
Short inputs, then real practice on one business case. You leave with work you can use.
Practitioner instructors
ICA authorized instructors who have done the work they teach.
Learn on your schedule
Live online across time zones, or a private class for your team.
Trusted worldwide
The largest, most trusted and most respected ICA accredited training provider globally.
Founded 2017. 75,000+ professionals across 140+ countries.
Register your interest
Tell us what you need and we will reply by email. You can also ask for a private class for your team, in person or live online.
Prefer WhatsApp? Message us on WhatsApp.
Frequently asked questions
What is the ICA Communication Professional Certification?
The ICA Communication Professional Certification (ICP-COM) is the Communication core certification (IC-COMM) plus at least 2 of the 19 specialized certifications that count toward it, in any order.
How long is the Communication core course?
6 live hours: one day in person, or two live online sessions of 3 hours. Before class you watch a short video and go through a one page read.
Which specialized certifications count toward the ICA Communication Professional Certification?
19 specialized certifications count, including Difficult Conversations, Group Communication, Impactful Feedback, Listening and Inquiry and Presenting and Speaking. The full list is on this page.
How do I earn the Communication certification?
Attend every session in full and take an active part in every practice activity. Within 24 hours, Agile Visa registers the class with ICA. ICA emails you to open your ICA profile, you complete ICA's short survey, and ICA issues your verified Communication certification badge.
Can my team take Communication together?
Yes. Ask for a private class for your team, in person or live online, and tell us how many people and where they are.
Interested in Communication?
Register your interest and we will contact you about dates, or ask for a private class for your team, in person or live online.
Register your interest Ask for a private class WhatsApp us