What you will be able to do
- Ways to hear feelings, values and what is left unsaid
- One open question at a time, instead of leading ones
- A sense of when to ask, listen or share your own view
- A short routine to review how well you listened and asked
What we cover
| Topic | What you do |
|---|---|
| What deep listening requires | Notice your filters and hear what is not being said. |
| Questions with a purpose | Compare question types and the habits you fall back on. |
| Balancing listening and asking | Read what a conversation needs, then ask, listen or share. |
| Reviewing your own practice | Judge how deeply you listened and what your questions did. |
Who it is for
Managers, coaches, mentors, HR and learning teams, consultants, facilitators, and anyone whose work runs on good conversations. Some communication skills training helps.
How the course runs
- One session of 3 live hours
- In person or live online
How it counts toward an ICA professional certification
Listening and Inquiry counts toward 3 professional certifications. An ICA professional certification is 1 core certification plus at least 2 of the specialized certifications listed for it, in any order. The same specialized certification can count toward more than one professional certification.
A suggested pathway
One way to earn the ICA Coaching Professional Certification: the core certification plus two specialized certifications, including this one.
Coaching
Listening and Inquiry
Systems CoachingHow you earn your certification
- Attend every session in full and take an active part in every practice activity. Attendance is mandatory.
- Within 24 hours after class, Agile Visa registers the class and your details with ICA.
- ICA emails you to set up or open your ICA profile.
- Complete ICA's short post-class survey.
- ICA issues your verified Listening and Inquiry certification badge.
Why learn with Agile Visa
Learn by doing
Short inputs, then real practice on one business case. You leave with work you can use.
Practitioner instructors
ICA authorized instructors who have done the work they teach.
Learn on your schedule
Live online across time zones, or a private class for your team.
Trusted worldwide
The largest, most trusted and most respected ICA accredited training provider globally.
Founded 2017. 75,000+ professionals across 140+ countries.
Register your interest
Tell us what you need and we will reply by email. You can also ask for a private class for your team, in person or live online.
Prefer WhatsApp? Message us on WhatsApp.
Frequently asked questions
What is the ICA Listening and Inquiry certification?
Listening and Inquiry (IC-LSTN) is a specialized certification from ICA, the International Certification Alliance (formerly ICAgile). Listen for what is really meant, ask questions that move thinking forward, and keep checking how well you do both.
How long is the Listening and Inquiry course?
One session of 3 live hours, in person or live online.
Does Listening and Inquiry count toward an ICA professional certification?
Yes. It counts toward the ICA Coaching Professional Certification, ICA Communication Professional Certification and ICA Facilitation Professional Certification. Each ICA professional certification is 1 core certification plus at least 2 specialized certifications, in any order.
How do I earn the Listening and Inquiry certification?
Attend the whole session and take an active part in every practice activity. Within 24 hours, Agile Visa registers the class with ICA. ICA emails you to open your ICA profile, you complete ICA's short survey, and ICA issues your verified Listening and Inquiry certification badge.
Can my team take Listening and Inquiry together?
Yes. Ask for a private class for your team, in person or live online, and tell us how many people and where they are.
Interested in Listening and Inquiry?
Register your interest and we will contact you about dates, or ask for a private class for your team, in person or live online.
Register your interest Ask for a private class WhatsApp us