What you will be able to do
- A clear problem definition before anyone jumps to fixes
- A note of what the problem includes and leaves out
- A structured way to trace symptoms back to root causes
- A checklist for problem statements that lead to action
What we cover
| Topic | What you do |
|---|---|
| Why framing comes first | Define the problem well before you look for answers. |
| Assumptions and boundaries | Show what is in, what is out and whose view it reflects. |
| Finding the root cause | Separate symptoms from causes with a structured analysis. |
| Strong problem statements | Test and sharpen the statement before work on a fix begins. |
Who it is for
Managers and team leads, analysts, project and improvement leads, consultants, and anyone asked to fix recurring problems. No analysis background needed.
How the course runs
- One session of 3 live hours
- In person or live online
How it counts toward an ICA professional certification
Problem Framing and Root Cause Analysis counts toward 3 professional certifications. An ICA professional certification is 1 core certification plus at least 2 of the specialized certifications listed for it, in any order. The same specialized certification can count toward more than one professional certification.
A suggested pathway
One way to earn the ICA Analytical Thinking Professional Certification: the core certification plus two specialized certifications, including this one.
Analytical Thinking
Problem Framing and Root Cause Analysis
AI for Customer InsightsHow you earn your certification
- Attend every session in full and take an active part in every practice activity. Attendance is mandatory.
- Within 24 hours after class, Agile Visa registers the class and your details with ICA.
- ICA emails you to set up or open your ICA profile.
- Complete ICA's short post-class survey.
- ICA issues your verified Problem Framing and Root Cause Analysis certification badge.
Why learn with Agile Visa
Learn by doing
Short inputs, then real practice on one business case. You leave with work you can use.
Practitioner instructors
ICA authorized instructors who have done the work they teach.
Learn on your schedule
Live online across time zones, or a private class for your team.
Trusted worldwide
The largest, most trusted and most respected ICA accredited training provider globally.
Founded 2017. 75,000+ professionals across 140+ countries.
Register your interest
Tell us what you need and we will reply by email. You can also ask for a private class for your team, in person or live online.
Prefer WhatsApp? Message us on WhatsApp.
Frequently asked questions
What is the ICA Problem Framing and Root Cause Analysis certification?
Problem Framing and Root Cause Analysis (IC-PBFM) is a specialized certification from ICA, the International Certification Alliance (formerly ICAgile). Frame problems clearly, separate symptoms from root causes, and write problem statements that lead to the right fix.
How long is the Problem Framing and Root Cause Analysis course?
One session of 3 live hours, in person or live online.
Does Problem Framing and Root Cause Analysis count toward an ICA professional certification?
Yes. It counts toward the ICA Analytical Thinking Professional Certification, ICA Decision Making Professional Certification and ICA Systems Thinking Professional Certification. Each ICA professional certification is 1 core certification plus at least 2 specialized certifications, in any order.
How do I earn the Problem Framing and Root Cause Analysis certification?
Attend the whole session and take an active part in every practice activity. Within 24 hours, Agile Visa registers the class with ICA. ICA emails you to open your ICA profile, you complete ICA's short survey, and ICA issues your verified Problem Framing and Root Cause Analysis certification badge.
Can my team take Problem Framing and Root Cause Analysis together?
Yes. Ask for a private class for your team, in person or live online, and tell us how many people and where they are.
Interested in Problem Framing and Root Cause Analysis?
Register your interest and we will contact you about dates, or ask for a private class for your team, in person or live online.
Register your interest Ask for a private class WhatsApp us