What you will be able to do
- A clear picture of the outcomes each customer wants
- An early warning view of risk and opportunity
- A success plan with goals, milestones and clear owners
- Renewal and growth moves that put customer value first
What we cover
| Topic | What you do |
|---|---|
| What customer success really is | Separate activity, use and satisfaction from real value. |
| Health, risk and opportunity signals | Combine several signals, not one health score or forecast. |
| Success plans and stakeholders | Align key people on shared goals, and adapt how you engage. |
| Renewal and responsible growth | Show value before renewal and grow only when customers gain. |
Who it is for
Customer success and account managers, service and support leads, consultants, and anyone who looks after customers after the first sale. No customer success background needed.
How the course runs
- One session of 3 live hours
- In person or live online
How it counts toward an ICA professional certification
Customer Success & Relationship Management counts toward 3 professional certifications. An ICA professional certification is 1 core certification plus at least 2 of the specialized certifications listed for it, in any order. The same specialized certification can count toward more than one professional certification.
A suggested pathway
One way to earn the ICA Customer-Centricity Professional Certification: the core certification plus two specialized certifications, including this one.
Customer-Centricity
Customer Success & Relationship Management
AI for Customer InsightsHow you earn your certification
- Attend every session in full and take an active part in every practice activity. Attendance is mandatory.
- Within 24 hours after class, Agile Visa registers the class and your details with ICA.
- ICA emails you to set up or open your ICA profile.
- Complete ICA's short post-class survey.
- ICA issues your verified Customer Success & Relationship Management certification badge.
Why learn with Agile Visa
Learn by doing
Short inputs, then real practice on one business case. You leave with work you can use.
Practitioner instructors
ICA authorized instructors who have done the work they teach.
Learn on your schedule
Live online across time zones, or a private class for your team.
Trusted worldwide
The largest, most trusted and most respected ICA accredited training provider globally.
Founded 2017. 75,000+ professionals across 140+ countries.
Register your interest
Tell us what you need and we will reply by email. You can also ask for a private class for your team, in person or live online.
Prefer WhatsApp? Message us on WhatsApp.
Frequently asked questions
What is the ICA Customer Success & Relationship Management certification?
Customer Success & Relationship Management (IC-CSRM) is a specialized certification from ICA, the International Certification Alliance (formerly ICAgile). Help customers reach the outcomes they want, spot risks early, and earn renewal and growth through results.
How long is the Customer Success & Relationship Management course?
One session of 3 live hours, in person or live online.
Does Customer Success & Relationship Management count toward an ICA professional certification?
Yes. It counts toward the ICA Customer-Centricity Professional Certification, ICA Product Management Professional Certification and ICA Collaboration Professional Certification. Each ICA professional certification is 1 core certification plus at least 2 specialized certifications, in any order.
How do I earn the Customer Success & Relationship Management certification?
Attend the whole session and take an active part in every practice activity. Within 24 hours, Agile Visa registers the class with ICA. ICA emails you to open your ICA profile, you complete ICA's short survey, and ICA issues your verified Customer Success & Relationship Management certification badge.
Can my team take Customer Success & Relationship Management together?
Yes. Ask for a private class for your team, in person or live online, and tell us how many people and where they are.
Interested in Customer Success & Relationship Management?
Register your interest and we will contact you about dates, or ask for a private class for your team, in person or live online.
Register your interest Ask for a private class WhatsApp us