What you will be able to do
- A map of every step your customers go through
- Customer evidence that replaces internal guesses
- A ranked list of the moments most worth fixing
- Fixes across people, process, policy and technology
What we cover
| Topic | What you do |
|---|---|
| Experience as one connected whole | See how every step, seen or unseen, adds to the experience. |
| Learning from customer evidence | Use what customers say and do, not guesses or scores. |
| Mapping the customer's path | Find the pain points and pick where to act first. |
| Redesign for real improvement | Change roles, processes and rules, not just the score. |
Who it is for
Customer experience, service, product, digital, operations and marketing teams, and anyone whose decisions touch customers. No research or design background needed.
How the course runs
- One session of 3 live hours
- In person or live online
How it counts toward an ICA professional certification
Customer Experience (CX) counts toward 2 professional certifications. An ICA professional certification is 1 core certification plus at least 2 of the specialized certifications listed for it, in any order. The same specialized certification can count toward more than one professional certification.
A suggested pathway
One way to earn the ICA Customer-Centricity Professional Certification: the core certification plus two specialized certifications, including this one.
Customer-Centricity
Customer Experience (CX)
AI for Customer InsightsHow you earn your certification
- Attend every session in full and take an active part in every practice activity. Attendance is mandatory.
- Within 24 hours after class, Agile Visa registers the class and your details with ICA.
- ICA emails you to set up or open your ICA profile.
- Complete ICA's short post-class survey.
- ICA issues your verified Customer Experience (CX) certification badge.
Why learn with Agile Visa
Learn by doing
Short inputs, then real practice on one business case. You leave with work you can use.
Practitioner instructors
ICA authorized instructors who have done the work they teach.
Learn on your schedule
Live online across time zones, or a private class for your team.
Trusted worldwide
The largest, most trusted and most respected ICA accredited training provider globally.
Founded 2017. 75,000+ professionals across 140+ countries.
Register your interest
Tell us what you need and we will reply by email. You can also ask for a private class for your team, in person or live online.
Prefer WhatsApp? Message us on WhatsApp.
Frequently asked questions
What is the ICA Customer Experience (CX) certification?
Customer Experience (CX) (IC-CEXP) is a specialized certification from ICA, the International Certification Alliance (formerly ICAgile). Understand the whole experience from the customer's side, find the moments that matter, and fix them for real.
How long is the Customer Experience (CX) course?
One session of 3 live hours, in person or live online.
Does Customer Experience (CX) count toward an ICA professional certification?
Yes. It counts toward the ICA Customer-Centricity Professional Certification and ICA Product Management Professional Certification. Each ICA professional certification is 1 core certification plus at least 2 specialized certifications, in any order.
How do I earn the Customer Experience (CX) certification?
Attend the whole session and take an active part in every practice activity. Within 24 hours, Agile Visa registers the class with ICA. ICA emails you to open your ICA profile, you complete ICA's short survey, and ICA issues your verified Customer Experience (CX) certification badge.
Can my team take Customer Experience (CX) together?
Yes. Ask for a private class for your team, in person or live online, and tell us how many people and where they are.
Interested in Customer Experience (CX)?
Register your interest and we will contact you about dates, or ask for a private class for your team, in person or live online.
Register your interest Ask for a private class WhatsApp us