What Bank Negara Malaysia expects beyond banks
BNM's technology and AI documents reach well past the banks.
RMiT covers you too
BNM's Risk Management in Technology (RMiT) policy document applies to licensed insurers and takaful operators, approved issuers of electronic money, operators of designated payment systems, registered merchant acquirers and intermediary remittance institutions, as well as banks.
Education for staff and boards
RMiT's section on security awareness and education asks for technology and cybersecurity awareness education for all staff at least once a year, continuous training for staff in technology operations, cybersecurity and risk management, and regular training for board members on technology developments.
AI talent is a shared gap
BNM's non-binding August 2025 discussion paper on AI cites the BNM AI Survey 2024. Among banks, development financial institutions, insurers and e-money issuers with AI projects, talent shortage was a concern for leading adopters and other adopters alike.
We do not run cybersecurity awareness courses. Our AI, data and governance programmes sit alongside your cybersecurity programme, not in place of it.
Sources: BNM, Risk Management in Technology (PDF); BNM, Artificial Intelligence in the Malaysian Financial Sector, discussion paper (PDF). Checked 27 September 2026.
Programmes for financial services firms
Every programme below is in our Malaysian catalogue and runs as a private cohort for your team. We tailor the mix in a Training Needs Analysis.
AI and data
- AI for Finance and Risk Teams2 days / 14 hoursAI for analysis, reporting and control, with verification and audit trail throughout.
- AI Governance, Ethics and Responsible Use1 day / 7 hoursThe policy and control environment that lets you adopt AI without unacceptable exposure.
- AI for Sales and Marketing Teams2 days / 14 hoursUsing AI to shorten the sales cycle and multiply content output, with working assets from every module.
- Data Literacy for Business Professionals2 days / 14 hoursReading data honestly, spotting misleading analysis and briefing analysts well.
- Foundations of AI (ICP-FAI)2 days / 14 hoursAn ICAgile certification in AI basics, ethics, prompting and finding AI value.
Product and digital delivery
- Agile Product Ownership (ICP-APO)2 days / 14 hoursProduct ownership as value maximisation rather than backlog administration.
- Product Management (ICP-PDM)2 days / 14 hoursThe full product discipline above the backlog: lifecycle, strategy and product teams.
- AI Product Management3 days / 21 hoursManaging products whose core behaviour is probabilistic: data strategy, evaluation and release.
- Agile Project and Delivery Management (ICP-APM)2 days / 14 hoursHow project and delivery management changes under agility, without losing control.
Customer, sales and service
- Customer Experience and Service Excellence1 day / 7 hoursMap a real customer journey and fix its worst moment.
- Consultative Selling and Sales Excellence2 days / 14 hoursSelling by understanding the buyer problem rather than presenting features.
- Key Account Management and Client Retention1 day / 7 hoursGrow and protect the accounts that matter, with an account plan for a real client.
Risk and compliance
- Anti-Money Laundering and Financial Crime Compliance1 day / 7 hoursCustomer due diligence, monitoring and reporting in practice, with realistic case discussion.
- Personal Data Protection and Privacy Compliance1 day / 7 hoursHandling personal data lawfully, built around the Malaysian personal data protection regime.
- Enterprise Risk Management in Practice1 day / 7 hoursBuild and stress-test a risk register that changes decisions.
- Corporate Governance, Risk and Compliance Essentials2 days / 14 hoursHow governance, risk and compliance fit together, for people who must operate a framework.
Where each segment starts
Suggested starting points. Your Training Needs Analysis sets the final mix.
Insurers and takaful operators
Control functions start with AI Governance, Ethics and Responsible Use and AI for Finance and Risk Teams. Digital product teams add Agile Product Ownership (ICP-APO), and claims and service teams add Customer Experience and Service Excellence.
E-money, payments and remittance
Product teams take Product Management (ICP-PDM) and AI Product Management. Onboarding and compliance teams take Anti-Money Laundering and Financial Crime Compliance. See also product management for Malaysian e-wallets.
Wealth and fintech
Client-facing teams take Consultative Selling and Sales Excellence, Key Account Management and Client Retention and AI for Sales and Marketing Teams. Everyone who handles client data takes Personal Data Protection and Privacy Compliance.
How a programme runs
- Training Needs Analysis first. We start with a Training Needs Analysis so the programme targets your real capability gaps.
- On site or online. Programmes run on site at your premises anywhere in Malaysia, or online for teams across several locations. Content is tailored to your tools, your processes and the work your people already do.
- Certificates. ICAgile programmes lead to an ICAgile certification. Other programmes award an Agile Visa Certificate of Completion. Every programme includes full digital courseware and post-course support.
- Trainers. AI, Agile and leadership programmes are led by founder Prashant Shinde, an ICAgile accredited trainer and HRD Corp Accredited Trainer. Your proposal names the trainer for every programme.
Built for HRD Corp registered employers
Every programme is designed for in-house delivery around your real projects. Agile Visa Sdn Bhd is an HRD Corp registered Training Provider and its programmes are HRD Corp claimable under SBL-Khas for eligible employers. Claims are subject to HRD Corp approval and the Allowable Cost Matrix, and the grant application must be submitted before training begins. See how HRD Corp and SBL-Khas funding works.
- Check eligibility. Registered employers with 10 or more Malaysian employees contribute a 1% payroll levy, and that levy builds a balance you can use for approved training. Confirm your registration and levy balance first.
- Agree the programme. We share the programme details your grant application needs.
- Apply before training begins. Submit the SBL-Khas grant application on the HRD Corp portal before the first day of training.
- Train, then claim. Run the training, then submit the claim within 6 months of completion.
Step by step: the SBL-Khas claim flow.
Experience in financial services
Agile Product Ownership (ICP-APO) is the programme delivered for NCBA Group in Kenya. Our founder's past consulting work with 30+ global enterprises includes Deutsche Bank and DBS.
Questions financial services firms ask
Is training for financial services firms HRD Corp claimable?
Yes. Agile Visa Sdn Bhd is an HRD Corp registered Training Provider and its programmes are HRD Corp claimable under SBL-Khas for eligible employers. Claims are subject to HRD Corp approval and the Allowable Cost Matrix, and the grant application must be submitted before training begins.
Does BNM's RMiT apply to insurers and e-money issuers?
Yes. RMiT lists licensed insurers and takaful operators, approved issuers of electronic money, operators of designated payment systems, registered merchant acquirers and intermediary remittance institutions among the institutions it applies to, alongside banks.
Do you run cybersecurity awareness training?
No. Our programmes cover AI, data, product, service and governance. They sit alongside your cybersecurity awareness programme, not in place of it.
Do you train insurance and takaful sales teams?
Yes. Consultative Selling and Sales Excellence, Key Account Management and Client Retention, and AI for Sales and Marketing Teams run as private cohorts for your team.
Can the training run at our premises?
Yes. Programmes run on site at your premises anywhere in Malaysia, or online for teams across several locations.
What language is the training delivered in?
Delivered in English. Trainers for Arabic, Spanish, Bahasa Malaysia, German or French can be arranged for company cohorts on request.
More industries and programmes: Banking · Public sector and GLCs · Retail and e-commerce · AI trainings · All programmes
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