What this course covers
Growing and protecting the accounts that matter. Participants build an account plan for a real client.
Who it is for
- Account managers and client leads
- Customer success teams
- Service delivery managers with commercial responsibility
What you will cover
1. Which accounts deserve the investment
Segmentation by potential, not just by current revenue.
2. Understanding the client organisation
Mapping the people who decide, influence and block.
3. The account plan
Goals, risks and actions, kept short enough to be used.
4. Growing an account
Earning the right to a wider conversation.
5. Retention and early warning
The signals that precede a client leaving.
6. Recovering a damaged relationship
What to do after you have let a client down.
How it runs
1 day / 7 hours, delivered live by the founder, on site at your premises anywhere in Malaysia or online for distributed teams. Content is tailored to your tools, your processes and the work your people already do.
HRD Corp claimable for eligible Malaysian employers.
Frequently asked
How much does Key Account Management and Client Retention cost in Malaysia?
This programme runs as a private, in-house cohort for your team, priced per engagement rather than per seat. Tell us the group size and format and we will send a quotation.
Is this course HRD Corp claimable?
Yes. Agile Visa Sdn Bhd is an HRD Corp Registered Training Provider, so this programme is HRD Corp claimable for eligible Malaysian employers, subject to your levy balance and HRD Corp approval of the grant application.
Who is this course for?
Account managers and client leads. Customer success teams. Service delivery managers with commercial responsibility.
How long is Key Account Management and Client Retention?
1 day / 7 hours, delivered live and instructor-led, on site at your premises or online.
Who delivers the training?
Prashant Shinde, founder of Agile Visa, an ICAgile accredited trainer and HRD Corp Accredited Trainer with 20+ years of delivery and 75,000+ professionals trained across 140+ countries.
Bring Key Account Management and Client Retention to your team
Private cohorts for your organisation, tailored to your sector. Tell us the group size and we will send a quotation.
Request a quoteLast reviewed 2026-08-24 by Prashant Shinde, Founder and Lead Trainer.