What this course covers
Being effective and professional on calls and video, covering both the technical setup and the human behaviour.
Who it is for
- All staff working in hybrid or distributed settings
- Contact centre teams and client-facing staff
What you will cover
1. Telephone technique
Voice, clarity, structure and call control.
2. Video call setup
Camera, lighting, audio and background.
3. Presence and engagement on camera
4. Virtual meeting etiquette
Muting, interrupting, chat and screen sharing.
5. Running and participating in hybrid meetings fairly
6. Written channel etiquette across messaging platforms
How it runs
1 day / 7 hours, delivered live by the founder, on site at your premises anywhere in Malaysia or online for distributed teams. Content is tailored to your tools, your processes and the work your people already do.
HRD Corp claimable for eligible Malaysian employers.
Frequently asked
How much does Virtual Meeting and Telephone Etiquette cost in Malaysia?
This programme runs as a private, in-house cohort for your team, priced per engagement rather than per seat. Tell us the group size and format and we will send a quotation.
Is this course HRD Corp claimable?
Yes. Agile Visa Sdn Bhd is an HRD Corp Registered Training Provider, so this programme is HRD Corp claimable for eligible Malaysian employers, subject to your levy balance and HRD Corp approval of the grant application.
Who is this course for?
All staff working in hybrid or distributed settings. Contact centre teams and client-facing staff.
How long is Virtual Meeting and Telephone Etiquette?
1 day / 7 hours, delivered live and instructor-led, on site at your premises or online.
Who delivers the training?
Prashant Shinde, founder of Agile Visa, an ICAgile accredited trainer and HRD Corp Accredited Trainer with 20+ years of delivery and 75,000+ professionals trained across 140+ countries.
Bring Virtual Meeting and Telephone Etiquette to your team
Private cohorts for your organisation, tailored to your sector. Tell us the group size and we will send a quotation.
Request a quoteLast reviewed 2026-08-24 by Prashant Shinde, Founder and Lead Trainer.