What this course covers
The conversations people postpone: underperformance, behaviour, conflict and bad news. Almost entirely rehearsal, with learners practising their own real pending conversations.
Who it is for
- Managers
- Team leads
- HR professionals and anyone who avoids a conversation they should be having
What you will cover
1. Why difficult conversations are avoided and what the avoidance costs
2. Preparing
Separating facts, story and emotion before you speak.
3. A structure that works for underperformance, behaviour and conflict conversations
4. Delivering feedback that lands and changes behaviour
5. Receiving criticism without defensiveness
6. Managing your own emotional state mid-conversation
7. Rehearsal of each learner's real pending conversation, with feedback
How it runs
1 day / 7 hours, delivered live by the founder, on site at your premises anywhere in Malaysia or online for distributed teams. Content is tailored to your tools, your processes and the work your people already do.
HRD Corp claimable for eligible Malaysian employers.
Frequently asked
How much does Difficult Conversations and Feedback Mastery cost in Malaysia?
This programme runs as a private, in-house cohort for your team, priced per engagement rather than per seat. Tell us the group size and format and we will send a quotation.
Is this course HRD Corp claimable?
Yes. Agile Visa Sdn Bhd is an HRD Corp Registered Training Provider, so this programme is HRD Corp claimable for eligible Malaysian employers, subject to your levy balance and HRD Corp approval of the grant application.
Who is this course for?
Managers. Team leads. HR professionals and anyone who avoids a conversation they should be having.
How long is Difficult Conversations and Feedback Mastery?
1 day / 7 hours, delivered live and instructor-led, on site at your premises or online.
Who delivers the training?
Prashant Shinde, founder of Agile Visa, an ICAgile accredited trainer and HRD Corp Accredited Trainer with 20+ years of delivery and 75,000+ professionals trained across 140+ countries.
Bring Difficult Conversations and Feedback Mastery to your team
Private cohorts for your organisation, tailored to your sector. Tell us the group size and we will send a quotation.
Request a quoteLast reviewed 2026-08-24 by Prashant Shinde, Founder and Lead Trainer.