What this course covers
Delivering service that retains customers, including the recovery skills that turn a complaint into loyalty.
Who it is for
- Front-line service staff
- Contact centre teams
- Relationship managers
- Branch and retail staff
- Internal service functions
What you will cover
What customers actually judge and how service quality is perceived
Communication and rapport in service interactions across channels
Handling complaints and the service recovery paradox
De-escalating angry and abusive customers while protecting yourself
Managing expectations and delivering bad news well
Internal customer service and cross-department service culture
Personal resilience in a high-volume service role
How it runs
1 day / 7 hours, delivered live by the founder, on site at your premises anywhere in Malaysia or online for distributed teams. Content is tailored to your tools, your processes and the work your people already do.
HRD Corp claimable for eligible Malaysian employers.
Frequently asked
How much does Customer Service Excellence cost in Malaysia?
This programme runs as a private, in-house cohort for your team, priced per engagement rather than per seat. Tell us the group size and format and we will send a quotation.
Is this course HRD Corp claimable?
Yes. Agile Visa Sdn Bhd is an HRD Corp Registered Training Provider, so this programme is HRD Corp claimable for eligible Malaysian employers, subject to your levy balance and HRD Corp approval of the grant application.
Who is this course for?
Front-line service staff. Contact centre teams. Relationship managers. Branch and retail staff. Internal service functions.
How long is Customer Service Excellence?
1 day / 7 hours, delivered live and instructor-led, on site at your premises or online.
Who delivers the training?
Prashant Shinde, founder of Agile Visa, an ICAgile accredited trainer and HRD Corp Accredited Trainer with 20+ years of delivery and 75,000+ professionals trained across 140+ countries.