What this course covers
Resolving conflict early rather than escalating it, and dealing with genuinely difficult behaviour without matching it.
Who it is for
- Managers
- Team leads
- HR professionals and anyone dealing with recurring interpersonal friction
What you will cover
Sources of workplace conflict and how it escalates
Conflict styles and choosing the right response to the situation
Early intervention before positions harden
Mediating between two colleagues or teams
Handling aggression, passive resistance and persistent negativity
Repairing a working relationship after conflict
When to escalate, document or involve HR
How it runs
1 day / 7 hours, delivered live by the founder, on site at your premises anywhere in Malaysia or online for distributed teams. Content is tailored to your tools, your processes and the work your people already do.
HRD Corp claimable for eligible Malaysian employers.
Frequently asked
How much does Conflict Resolution and Managing Difficult Behaviour cost in Malaysia?
This programme runs as a private, in-house cohort for your team, priced per engagement rather than per seat. Tell us the group size and format and we will send a quotation.
Is this course HRD Corp claimable?
Yes. Agile Visa Sdn Bhd is an HRD Corp Registered Training Provider, so this programme is HRD Corp claimable for eligible Malaysian employers, subject to your levy balance and HRD Corp approval of the grant application.
Who is this course for?
Managers. Team leads. HR professionals and anyone dealing with recurring interpersonal friction.
How long is Conflict Resolution and Managing Difficult Behaviour?
1 day / 7 hours, delivered live and instructor-led, on site at your premises or online.
Who delivers the training?
Prashant Shinde, founder of Agile Visa, an ICAgile accredited trainer and HRD Corp Accredited Trainer with 20+ years of delivery and 75,000+ professionals trained across 140+ countries.