What this course covers
Writing that gets read, understood and acted on. Covers structure, tone and the email habits that damage professional credibility, with learners working on their own real documents.
Who it is for
- All professional staff
- Particularly those writing to clients
- Regulators
- Partners or senior management
What you will cover
1. Structuring a business document so the reader gets the point immediately
2. Plain professional English
Cutting jargon, hedging and padding.
3. Email that gets a response
Subject lines, opening, ask and close.
4. Tone
Firm without being rude, warm without being vague.
5. Writing to seniors, clients, regulators and difficult recipients
6. Email etiquette
Reply-all, escalation, copying, and what belongs in writing at all.
7. Editing your own work and using AI assistance without losing your voice
How it runs
1 day / 7 hours, delivered live by the founder, on site at your premises anywhere in Malaysia or online for distributed teams. Content is tailored to your tools, your processes and the work your people already do.
HRD Corp claimable for eligible Malaysian employers.
Frequently asked
How much does Business Writing and Professional Email Etiquette cost in Malaysia?
This programme runs as a private, in-house cohort for your team, priced per engagement rather than per seat. Tell us the group size and format and we will send a quotation.
Is this course HRD Corp claimable?
Yes. Agile Visa Sdn Bhd is an HRD Corp Registered Training Provider, so this programme is HRD Corp claimable for eligible Malaysian employers, subject to your levy balance and HRD Corp approval of the grant application.
Who is this course for?
All professional staff. Particularly those writing to clients. Regulators. Partners or senior management.
How long is Business Writing and Professional Email Etiquette?
1 day / 7 hours, delivered live and instructor-led, on site at your premises or online.
Who delivers the training?
Prashant Shinde, founder of Agile Visa, an ICAgile accredited trainer and HRD Corp Accredited Trainer with 20+ years of delivery and 75,000+ professionals trained across 140+ countries.
Bring Business Writing and Professional Email Etiquette to your team
Private cohorts for your organisation, tailored to your sector. Tell us the group size and we will send a quotation.
Request a quoteLast reviewed 2026-08-24 by Prashant Shinde, Founder and Lead Trainer.